Returns & Exchanges Policy
At Dencgo.com, we strive to ensure complete satisfaction with your purchase. If you are not entirely satisfied, our Returns & Exchanges Policy makes it easy for you to return or exchange your items.
Free Returns & Exchanges
- Time Frame: You have 30 days from the date of delivery to return or exchange any item.
- Cost: We offer free returns and exchanges on all orders. Shipping costs for returning items are covered by us.
Eligibility for Returns
To be eligible for a return or exchange, please ensure that:
- The item is unused and in its original packaging.
- All accessories, manuals, and any bonus items received are included.
Return Process
- Contact Us: Reach out to our customer service team to initiate a return or exchange. Please provide your order number and details about the product you wish to return.Email: service@dencgo.comPhone: +86 184-3718-2515
- Receive Instructions: Our team will guide you through the return process and provide instructions on how to ship the item back to us.
- Ship the Item: Send the item to our return address:Return Address: Room 202, Building 1, No. 257 Shatian Avenue, Shatian Town, Dongguan City, Guangdong Province, China
- Refund or Exchange: Once we receive and inspect the returned item, we will process your refund or send out your exchange as requested. Refunds will be issued to the original payment method within a certain number of days depending on your card issuer's policies.
Questions?
If you have any questions or require assistance at any stage of the return or exchange process, please feel free to contact our 24/7 customer support team.
Thank you for shopping with Dencgo.com. We are committed to providing you with top-quality products and a seamless shopping experience.